At Alex Sculpt, we take pride in our handcrafted products and want you to be fully satisfied with your purchase. If you receive a damaged or defective item, we offer a return and refund policy under the following conditions.

1. Eligibility for Returns

  • Returns are accepted only for damaged or defective products.
  • You must report any issue within 24 hours of receiving the item.
  • The item must be unused, in its original condition, and with all packaging intact.

2. Return Process

  1. Contact us at [email protected]. within 24 hours of receiving the product.
  2. Provide clear photos of the damaged or defective item for verification.
  3. Once your return request is approved, we will provide instructions on how to return the product.

3. Refund Policy

  • Refunds will be processed only if a replacement is not available.
  • Refunds will be issued in the form of cash upon return of the damaged item.
  • We do not offer refunds for change of mind or incorrect orders placed by the customer.

4. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be reflected on this page.

For any return or refund inquiries, please contact us at [email protected].